Customer Service
Rainbow Travel is a division of Peak Travel Group
Specializing in Gay & Lesbian Travel.
We are located in San Jose, California, (Pacific Time Zone).
1221 Lincoln Avenue - San Jose, CA 95125
Hours:
Monday through Friday from 8:30am to 5:30pm.
Saturdays 10:00am to 2:00pm. Closed on Sundays.
Phone: Toll Free: 800-999-2608 or 408-286-2633
Email: reservations@peaktravel.com
Fax: 408-295-5661
Itinerary Changes:
In most cases all airlines impose a $100 to 200.00 change penalty for all domestic non-refundable air tickets. This is an approximation since airlines differ from one to another and fare rules are different for each airline. If you are needing to change your flight please contact us for a complete description of your fare rules.
Emergencies:
If you have an emergency after hours, please
check your itinerary(s) for emergency numbers to call. If
you do not find one or there is not one listed call the
tour company/airline immediately. Also please call our
office and leave a message for your agent. Your agent
will follow up with you and the tour company/airline
immediately once they get the message. We work hard to
make sure your travel plan go smoothly, however there are
time that delays/cancellations or other unforeseen things
may happen. Always keep notes of events, people you have
spoken to, times and dates.
Insurance:
Whether booking in advance or last minute, we
always recommend travel insurance for you and your
accompanying travelers. Ask us about what coverage will
best suit your travel needs. Most travel insurance is
very affordable and can be added to your deposit at time
of booking. Leave home with the comfort of knowing that
when traveling poses obstacles, your covered!
Feedback:
We love to hear from your and see your travel
pictures once you have returned from your travels abroad!
Let us know what you liked, what you have seen and what
information we can pass on to other that will travel to
the same destinations your have visited.
Thank you for choosing Rainbow Travel!
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